Zentinel Privacy Policy

Last updated: April 14, 2025

Zentinel respects your privacy. This policy explains clearly how we handle your data, protect your privacy, and use technologies including AI.

1. Data Collection and Use

We collect only the data needed to deliver our service:

  • Account Information: Name, contact details, billing information.
  • Customer Content: Contracts, agreements, subscription details, and related data you upload to use Zentinel effectively.
  • Usage Data: Information on how you interact with our platform to improve your experience.

2. Data Ownership

Your data is yours alone.

  • Zentinel does not claim ownership over your documents, information, or content.
  • You have full control to add, modify, or delete your data anytime.

3. Data Sharing and Third Parties

We only share data with third parties essential for providing the service:

  • Payment processors (secure billing).
  • Hosting and infrastructure providers (data storage).
  • AI providers (only for immediate processing, no data retention).

4. Security & Compliance

We follow strict industry standards:

  • Encryption: Your data is encrypted using AES-256 (stored data) and TLS 1.2+ (during transfer).
  • Compliance: Our providers meet SOC 2 Type II standards.
  • Vendor Assessments: Regular checks ensure all vendors comply with our strict privacy standards.

5. Artificial Intelligence (AI) Features

Data Handling:

When you use Zentinel's AI features, your data is briefly sent for processing and immediately deleted afterward. No long-term storage or retention occurs.

Control:

You decide if you want to use AI features. You can turn them on or off at any time.

Accuracy:

AI-generated suggestions are just that—suggestions. Always review them carefully. Zentinel isn't responsible for outcomes based solely on AI suggestions.

6. Your Rights and Control

You have full control over your data:

  • Right to Delete: You can ask us to delete your data anytime. We'll do it quickly and transparently.
  • Data Processing Agreement (DPA): Available upon request.

7. Incident Response

If a security issue occurs, we will inform affected customers quickly, clearly, and transparently, with immediate steps for resolution.

8. Changes to this Policy

We occasionally update our Privacy Policy. If significant changes occur, we'll notify you clearly on our website or by email.

9. Contact

Questions or concerns?

Email: ops@zentinel.us

Quick Reference Table

Privacy Practice Standard / Policy Zentinel Approach
Data Ownership Industry Best Practice Your data remains fully yours.
Zero Data Retention (AI) Data Minimization AI providers delete data immediately after processing.
Encryption SOC 2 Type II AES-256 (at rest), TLS 1.2+ (in transit).
Right to Deletion Industry Standard Quick and easy deletion upon request.
Vendor Assessments Industry Standard Regular security checks before onboarding.
Opt-In AI Services Industry Best Practice AI features activated only if you choose.